Refund Policy

Last updated: 2026-10

1. Wallet balance

Funds you top up are held as wallet credit and used to pay for card transactions. Because of the nature of crypto funding, a top-up generally cannot be reversed once it has settled and been credited. How any unused balance is handled will be explained at launch.

2. Top-up fees

The per-tier top-up fee covers processing costs and is non-refundable once a top-up completes successfully. The fee is shown clearly before you confirm.

3. Card issuance

Issuing, holding, and managing a card is free. If an error during issuance results in a charge, that amount is restored to your wallet.

4. Disputes and errors

Unauthorized charges, duplicate top-ups, and amount errors are reviewed individually through support. Chargeback procedures under the applicable card-network rules may apply.

5. Notice

The Service is currently in preparation, and this refund policy may be expanded before general release.